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Other Useful Information
Q: How can I get more
information about an item?
A: You can find more information about an item by
clicking directly on the item name. This will access the Item Information
page where you can view the product up close and get additional information
like available sizes and colors.
Q: How do I make a purchase?
A: You can purchase an item from the Item Information
page.
- Buy any item immediately by clicking the "Add One to
Basket" button in the Boutique.
- If you prefer the personal touch, contact Customer
Support Toll Free at 800.772.2772 for fast and friendly help with placing
your credit card order.
- Click
here to get detailed shipping information.
Q: How do I locate a retail
store?
A: If you are interested in an item that's not available for
purchase online, you can find a retail store that is near you.
- Click the "Store Locator" button on the navigation bar.
- On the Store Locator page, you will find an 800 number
that you can call.
Q: How do I check the status
of my order?
A: Send us an e-mail at
info@susandunn.com. All e-mail
inquiries will be answered within 1 business day.
You can also call Customer Service Toll Free at
800.772.2772
Monday to Friday, 8AM - 5PM PST
Q: What is your return
policy?
A: It's important to us that you're completely
satisfied with your purchases made with Susandunn.com. If you have
merchandise to return, however, do the following:
-
Returns must be requested in writing first via e-mail within 10 working
days of receipt of goods to:
info@susandunn.com.
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Return Authorization (RA) number will be issued via e-mail.
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Returns must be sent back in the original condition and
packaging within 15 days of delivery for a full refund of the purchase
price.
-
Authorization number must be written clearly on the box.
-
Shipping and handling charges are not refundable.
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Susan Dunn® recommends that all returns are sent via an
insured carrier. Susan Dunn® is not responsible for lost returns.
Returns should be shipped to:
Susan Dunn, Inc.
Attn: Web Returns
550 West Route 897
P.O. Box 120
Reinholds, PA 17569
Q: Is it safe to make
purchases online?
A: Any transaction you make through Susandunn.com is a
secured transaction and has the seal of approval issued by
Authorize.Net, a leading provider of secure communications and
transactions over the Internet. If you are still concerned, please read our
Security Policy for more
information.
Q: Who should I
contact with technical questions about Susandunn.com?
A: Send an e-mail to
info@susandunn.com
Q: What if I have suggestions
about the Susandunn.com web site?
A: Send an e-mail to
info@susandunn.com
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